Shipping Policy
At our store, we strive to provide dependable worldwide shipping with transparent timelines and secure handling, ensuring every order reaches you smoothly.
1. Free Worldwide Shipping Eligibility
We offer complimentary international shipping on orders exceeding $119, covering over 200 destinations globally. This service is designed to deliver consistent value to customers regardless of location.
2. Delivery Timeframe
Delivery durations depend on the destination country and local logistics conditions. Orders are dispatched via insured international carriers. Estimated delivery windows are as follows:
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United States: 8–25 business days
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Canada & Europe: 8–25 business days
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Australia & New Zealand: 8–25 business days
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East & Southeast Asia: 8–25 business days
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Middle East: 10–25 business days
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Latin America: 10–25 business days
These estimates may vary due to customs clearance, public holidays, or regional service disruptions.
3. Shipment Tracking
After dispatch, a confirmation email containing tracking details will be sent. Customers may monitor shipment progress through the provided tracking link or common international tracking platforms.
4. Delivery Exceptions
If a package is marked as delivered but not received, please verify with nearby recipients or property management. Should the issue remain unresolved, contact us via service@newessentialswear.us for further assistance.
5. Address Amendments
Requests to adjust shipping details must be submitted promptly after placing an order. Once fulfillment begins, modifications may no longer be possible.
6. Duties and Import Charges
Orders are shipped with duties prepaid. In the rare event of additional charges imposed by local customs, customers may submit official documentation to our support team for review.
7. Support Assistance
For shipping-related inquiries or concerns, please reach out to us at service@newessentialswear.us. Our team is committed to providing timely and accurate support.